Patient Access Manager - Tennessee

Upstream Rehabilitation • Knoxville, TN

6h • Remote

About The Position

Upstream Rehabilitation is looking for a Patient Access Manager - Tennessee to join their team. Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services, with a mission to inspire and empower lives, serve communities, and lead with purpose-driven passion. The company is committed to delivering remarkable experiences and fostering an inclusive workplace. With over 1,200 locations, 26 brand partners, and 8,000+ employees nationwide, Upstream leverages data, technology, and innovation for operational excellence. This remote leadership role drives patient access performance across assigned clinics by leading a team of remote Patient Care Coordinators and partnering with Operations leadership. The manager will monitor access metrics and ensure consistent execution of referral management, scheduling support, insurance verification, and coverage, directly supporting Upstream’s mission, vision, and values.

Requirements

• High school diploma or equivalent.
• 4+ years of experience in healthcare patient access or front-office operations.
• 2+ years of direct people leadership experience.
• Experience leading and coaching remote teams, with accountability for performance management and corrective action.
• Ability to analyze performance metrics, identify operational issues, and develop actionable improvement plans.
• Strong cross‑functional communication skills, partnering effectively with field and operations leaders.
• Proven ability to manage workforce allocation, coverage planning, and workflow compliance.
• Skilled at translating territory‑level priorities into clear, structured daily execution for teams.

Nice To Haves

• 5+ years of experience healthcare/medical practice setting.
• Multi-site or territory-level oversight experience.

Responsibilities

• Lead and develop a territory‑aligned team of remote Patient Care Coordinators (PCC‑Rs), ensuring strong performance, accountability, and engagement.
• Manage and allocate PCC‑R coverage to support clinic volume demands, including PTO, vacancies, growth needs, and high‑volume periods.
• Oversee and ensure consistent execution of patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation.
• Monitor territory access metrics (e.g., referral aging, scheduling lag, arrival rates), identify performance trends, and implement corrective action plans when standards are not met.
• Partner with Clinic Directors, Vice Presidents of Operations, and Regional VPs to support field PCC performance and improve access outcomes.
• Serve as the territory subject matter expert for patient access operations, providing visibility into performance metrics and ensuring consistent service delivery across clinics
• Other projects and duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success
• Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
• A collaborative team environment where your ideas are valued.
• Competitive compensation, comprehensive benefits, and ongoing professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees