PATIENT ACCESS MANAGER - PATIENT ACCESS - FT VARIES (59516)

ANDERSON HOSPITAL•Maryville, IL

20h•$27 - $44

About The Position

Responsible for the managing, hiring, staffing, documenting and performing corrective actions including termination of the Patient Access ER, Express Care and OB/Admission Coordinator registration staff. This position is responsible for enforcing departmental policies, practices, procedures and work rules in accordance with approved hospital policies. This position is responsible for the scheduling, timekeeping of assigned staff, planning the coverage as needed and being available to the staff 24/7. Responsible for all other assignments and/or responsibilities as delegated by the Director of Patient Access.

Requirements

High school diploma or equivalent.
Prior Patient Access experience is a requirement.
Prior experience supervising a large staff is a requirement.
Prior Customer Service experience is a requirement.
Typing skills of 40-50 wpm
Excellent communication and customer service skills needed
Computer and organizational skills

Nice To Haves

Medical Terminology course or background preferred

Responsibilities

Manages the registration staff for the following areas in Patient Access which includes interviewing, hiring, scheduling of staff, performing any corrective actions including termination, timekeeping and any coverage issues 24/7: • ER/Express Care Patient Access Staff • Admissions Coordinator Patient Access Staff • Financial Assistance Counselor (for ER services) • ER Working Supervisor Staff • Training and education (for all direct reports)
Monitors the performance of each associate and ensures they have the appropriate training in order to meet competencies, this includes addressing day-to-day concerns, questions or the need for additional training. This includes working other Patient Access staff in the outpatient areas that does not directly report to this position. Patient Access also assists other areas of the hospital with registration and/or insurance training and all of this is coordinated through this position i.e. scheduling staffs or Maryville Imaging or other areas within the hospital that register i.e. Wound Care, Corporate Health etc.
Performs the 90-day and annual evaluation process and makes the additional determinations if additional education or training is needed for continued growth. Ensures that the Patient Access New Employee Checklist is completed.
Manages the staff coverage to meet the needs of the department and assists in coverage as needed to ensure all areas of responsibility are staffed appropriately.
Active role in the POS processes for all of the responsibility areas which not only includes collections prior to service or at time of service but also includes financial counseling for those patients that cannot meet their financial obligations. This includes understanding the Financial Clearance Policy and translating that appropriately to patients and/or educating the staff. This also includes an understanding of the insurance plans and how that relates to patient services and/or quotes for the costs for such services.
Monitors staff productivity and provides constructive feedback to the Patient Access Director regarding staffing and processes, this includes addressing hospital low volume activity and reducing staff hours accordingly.
Orders supplies for all onsite and offsite responsibility areas and reports the costs to the Director of Patient Access for budget tracking.
Assists other departments with editing/correcting registration fields per physician order changes or patient activity changes as requested in a timely manner so that the record can be finalized for coding and billing, which includes HIM, Case Management and Patient Financial Services departments.
Resolves customer service issues that may arise and ensures effective communication is maintained with internal and external customers, this includes working closely with other department management to resolve issues in a timely manner.
Consistently and effectively communicates appropriate information to staff within the Patient Access department and works with the other supervisory staff within Patient Access to keep the Patient Access staff unified in department processes and procedures.
Performs any miscellaneous requests or assignments as directed by the Patient Access Director.