Patient Access Manager

Cleveland Clinic • Elkton, MD

1d • Onsite

About The Position

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world. Union Hospital is looking to add a Patient Access Manager to the team who will manage the daily operations of the patient registration and access functions within the Patient Access areas, including Outpatient, Surgery, Emergency Department and Central Scheduling. Some of your daily responsibilities will include conducting daily huddles, monitoring time-keeping and tracking attendance, interviewing, hiring and training caregivers and ensuring appropriate staffing levels for an efficient operation. This is a great opportunity for a caregiver who has strong critical thinking skills and an open mind to ensure a strong team culture and that operations are running smoothly. A caregiver in this position works days from 8:00AM – 4:30PM, with on-call requirements.

Requirements

• High School Diploma or equivalent
• Five years of experience in Healthcare or Customer Service Management
• Will consider Finance, HIS, IT or Nursing supervisory experience in high volume facility
• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
• Follows standard precautions using personal protective equipment as required.
• You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Responsibilities

• Assist with developing specific departmental goals, standards and objectives which directly support the organization's strategic plan and vision.
• Manage staff relations including performance management, staff satisfaction and conflict management.
• Perform and oversee scheduling, recruitment, payroll and student engagements.
• Monitor departmental budgets, regulatory compliance, departmental contracts and vendor relations.
• Assist with the development and implementation of policies, procedures, standards and initiatives for the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED