Patient Access Manager (MCP)

Medical University of South Carolina • Columbia, SC

3d

About The Position

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. Directly manages call center staff to ensure proper process, quality, and performance adherence among call center groups.

Requirements

• Bachelor's Degree or Equivalent
• 7 years progressive work experience and 2 years management experience

Responsibilities

• Recruit, orient and mentor team members to ensure quality performance.
• Maintain and improve call center operations to ensure productivity, quality and high service standards.
• Maintain relationship with patients and physician partners to facilitate open communication, understand perspectives and monitor levels of satisfaction.
• Work with Practice Managers and providers to build and maintain provider schedules.
• Perform other duties as required.

Benefits

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees