Patient Access Manager

The Orthopaedic Center • Huntsville, AL

18h

About The Position

Primary Responsibilities/Requirements: Manage and Supervise staff in the Registration Department so that all locations in the Huntsville Region act as one seamless department Manage and oversee appropriate staff coverage, especially during peak volume times and be able to shift and monitor staff at off-site locations, work with other clinic managers and supervisors Recruit, hire and train new Registration Department Team Leads Monitor and provide feedback on job performance to include 90-day reviews, annual evaluations, and disciplinary actions for the Team Leads Assist with recruiting, hiring, training, evaluating and discipline of registration staff Work with the Registration Trainer to assist with the necessary training of staff on patient registration and its importance to reduce billing errors Address Team Lead ETO requests and schedules Assist in decision making regarding procedures and processes within the department Assist in troubleshooting departmental issues, addressing customer service issues and working with the clinical teams Generate and analyze data to identify areas of improvement in order to increase efficiency and decrease wait times Liaison between staff, physician/team and leadership Develop positive patient experience culture Assist in expanding customer service skills among staff Maintain familiarity with all tasks of the department, such as weekly schedules, insurance and billing rules, and Clearwave Proficiency in operating systems Understand Clearwave check in procedures, including off-line workflow Assist with facility operational issues within the departments Assist other regions with coverage issues when needed Must have the motivation to work under pressure Must possess pleasant, friendly demeanor, with ability to work independently Understanding of Insurance and Billing is a must Secondary Responsibilities/Requirements for Registration Department: Greet and assist with check-in duties of all patients presenting for appointments at any TOC location Check-out patients, to include scheduling appointments and collecting co-payments Registration of patient demographics Scan all documents associated with registration completion into patient charts Verifying insurance Ensure that all patient records are accurate and kept up to date, including information about insurance and referring information Coordinate with physicians and other staff members to ensure that patients’ needs are met Ensure patient records are stored securely and accessible only to authorized personnel Review eligibility for healthcare coverage programs Other duties as assigned Job competencies: The qualified candidate must have the ability to perform the job successfully by demonstrating the following competencies: Oral communication – Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts productive meetings Planning/Organization – Prioritizes and plans work activities, uses time efficiently, and develops realistic action plans to meet department deadlines Problem Solving – Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully Quality Management – Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness Confidentiality – Works independently using discretion and diplomacy to accomplish objectives, priorities, and deadlines Qualifications: High School Diploma or GED is required Preferred supervisory experience Technologically savvy, with high proficiency in Microsoft Office and EHR systems (Microsoft Word, Excel, TEAMS, SharePoint, Internet) Must be detail-oriented with a high degree of accuracy Must be able to multi-task, prioritize, and work successfully independently and as part of a team Excellent communication skills, both oral and written Must maintain a strict, high level of confidentiality due to access to employee files and sensitive personal issues Must be able to perform a high volume of data entry in connection with job duties Physical Demands: Must be able to use arms, hands, and fingers skillfully Constant standing, walking, or sitting for long periods Must be agile and able to work efficiently in space-limited areas Consistently work at a productive pace Must readily adapt to frequent treatment schedule changes

Requirements

• Must have the motivation to work under pressure
• Must possess pleasant, friendly demeanor, with ability to work independently
• Understanding of Insurance and Billing is a must
• High School Diploma or GED is required
• Technologically savvy, with high proficiency in Microsoft Office and EHR systems (Microsoft Word, Excel, TEAMS, SharePoint, Internet)
• Must be detail-oriented with a high degree of accuracy
• Must be able to multi-task, prioritize, and work successfully independently and as part of a team
• Excellent communication skills, both oral and written
• Must maintain a strict, high level of confidentiality due to access to employee files and sensitive personal issues
• Must be able to perform a high volume of data entry in connection with job duties
• Must be able to use arms, hands, and fingers skillfully
• Constant standing, walking, or sitting for long periods
• Must be agile and able to work efficiently in space-limited areas
• Consistently work at a productive pace
• Must readily adapt to frequent treatment schedule changes

Nice To Haves

• Preferred supervisory experience

Responsibilities

• Manage and Supervise staff in the Registration Department so that all locations in the Huntsville Region act as one seamless department
• Manage and oversee appropriate staff coverage, especially during peak volume times and be able to shift and monitor staff at off-site locations, work with other clinic managers and supervisors
• Recruit, hire and train new Registration Department Team Leads
• Monitor and provide feedback on job performance to include 90-day reviews, annual evaluations, and disciplinary actions for the Team Leads
• Assist with recruiting, hiring, training, evaluating and discipline of registration staff
• Work with the Registration Trainer to assist with the necessary training of staff on patient registration and its importance to reduce billing errors
• Address Team Lead ETO requests and schedules
• Assist in decision making regarding procedures and processes within the department
• Assist in troubleshooting departmental issues, addressing customer service issues and working with the clinical teams
• Generate and analyze data to identify areas of improvement in order to increase efficiency and decrease wait times
• Liaison between staff, physician/team and leadership
• Develop positive patient experience culture
• Assist in expanding customer service skills among staff
• Maintain familiarity with all tasks of the department, such as weekly schedules, insurance and billing rules, and Clearwave
• Understand Clearwave check in procedures, including off-line workflow
• Assist with facility operational issues within the departments
• Assist other regions with coverage issues when needed
• Greet and assist with check-in duties of all patients presenting for appointments at any TOC location
• Check-out patients, to include scheduling appointments and collecting co-payments
• Registration of patient demographics
• Scan all documents associated with registration completion into patient charts
• Verifying insurance
• Ensure that all patient records are accurate and kept up to date, including information about insurance and referring information
• Coordinate with physicians and other staff members to ensure that patients’ needs are met
• Ensure patient records are stored securely and accessible only to authorized personnel
• Review eligibility for healthcare coverage programs
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED