Patient Access Manager, Reception

DMC Primary Care•Derry, NH

About The Position

DMC Primary Care seeks a Patient Access Manager, Reception to join our team. This position will oversee our front-end patient access operations in all DMC clinics, ensuring accurate, efficient, compliant and smooth patient registration processes. The successful candidate will manage staff, workflows, and systems to optimize the patient experience and flow within our offices.

Requirements

High-level organizational skills and the ability to multi-task and work under pressure
Ability to treat all DMC employees with respect and professionalism to help ensure an environment of teamwork and collaboration
Experience fostering a culture of service excellence which anticipates and responds to the needs of our patients
Consistently display the highest ethical and professional standards
Ability to ensure and protect the confidentiality of sensitive information
Willingness to perform duties according to DMC’s mission, vision, and values
A minimum of 2 years’ experience in physician office operations, scheduling registration, call center, and/or customer service

Nice To Haves

Supervisor or management experienced is preferred

Responsibilities

Manage all Patient Service Representatives (PSRs) in all DMC Primary Care locations:
Interview, hire, assign and direct work
Appraise staff performance, address complaints and resolve issues that may arise
Act as a mentor, supervisor, and registration trainer
Manage scheduling for all DMC PSRs
Address patient concerns and complaints in a timely and courteous manner
Provide staff education and formulate action plans as necessary to help improve patient satisfaction
Work with other supervisors and department leaders to search out and implement efficiencies and best practices
Work as a team member, including coverage of services and helping others as needed to contribute to the overall success of the department
Perform other duties as assigned