Patient Reception Specialist

Summit Health CityMD • Murray, KY

3d

About The Position

T he Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and information for their visit and provides clear communication around the services they are scheduled to receive.

Requirements

• Adept in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
• Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Knowledgeable of CPT and ICD-10 coding
• High School Diploma/Equivalency

Nice To Haves

• Current BLS certification for healthcare providers preferred
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred

Responsibilities

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Greet all patients and visitors in a professional and welcoming manner
• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise
• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
• Schedule patient appointments/follow-up appointments per established policies and procedures
• Other duties as assigned

Benefits

• Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED