Patient Access Manager (PAS) - UMFP Practice Ops.- Hybrid Opportunity

University of Maryland Emergency Medicine • Baltimore, MD

8d • Hybrid

About The Position

The Patient Access Manager is responsible for directing, coordinating, and
supervising the functions of the centralized Patient Access Services department
of UMFP. This role must promote effective communication and high levels of
performance to support the clinical services and administrative duties of the
department and clinic by ensuring a positive customer experience, complete and
accurate patient documentation, ongoing employee training and engagement, and
adherence to all key performance indicators and metrics.

Requirements

• Bachelor’s degree in a healthcare or business-related field is preferred; or associate’s degree in a healthcare or business-related field is preferred; and minimum of 5 years of healthcare call center/access operations and scheduling experience
• A highly functional professional who has at least 2 years or more of supervisory/managerial experience, working in an ambulatory setting and exhibits successful customer service skills
• Minimum of 2 years scheduling/template building experience
• Knowledge of GE/IDX, EPIC and related programs
• Evidence of implemented best practices in a call center
• Computer skills in Microsoft Word and Excel

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees