Patient Access Liaison, Call Center Rep
About The Position
Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health. Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Requirements
- High school diploma/GED required
- One (1) year experience performing customer service or general office support experience in any industry preferred.
- Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
- Demonstrates communication, organizational and interpersonal skills.
- Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
- Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
- Attentiveness to detail.
- Ability to sit or stand for extended periods up to 12 hours depending on location
- Work weekends, evenings, and holidays as assigned
- Reliable Transportation required
- Ability to adjust work hours to meet business demands as required
Nice To Haves
- Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
- Contact or call center experience preferred.
- Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
Responsibilities
- way-finding
- appointment scheduling
- pre-service registration
- insurance verification
- co-pay collection
- physician referral
- initial screening of patient sign/symptoms
- class scheduling
- Provides a high level of customer service
Benefits
- Basic Life and Accidental Death & Dismemberment (AD&D)
- Supplemental Life and AD&D
- Dependent Life Insurance
- Short-Term and Long-Term Disability
- Accident Insurance, Hospital Indemnity, and Critical Illness
- Retirement Savings Plan
- Flexible Spending Accounts - Healthcare and Dependent Care
- Employee Assistance Program (EAP)
- Identity Theft Protection
- Pet Insurance
- Education Assistance
- Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
