Patient Access Liaison, Pain Interventions - Charleston, SC

Medtronic•Charleston, SC

5d•$64,000 - $96,000•Remote

About The Position

We anticipate the application window for this opening will close on - 2 Jan 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The Patient Access Liaison (PAL) plays a vital role in ensuring patients experience a seamless journey to care. This role focuses on supporting patients through key access steps, removing barriers that could delay therapy, and maintaining visibility into their progress. By partnering across field and internal teams and with customers in-person and remotely, the PAL helps ensure that patients receive timely access to Medtronic’s spinal cord stimulation (SCS), targeted drug delivery (TDD), and interventional pain therapies—while upholding the highest standards of compliance and patient privacy. This is a field-based position. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also includes travel outside the territory, presenting opportunities for broader engagement. Responsibilities may include the following and other duties may be assigned: Pipeline Management & Tracking Monitor patient candidates as they progress through each step of the care pathway, checking-in with them as appropriate and communicating patient access needs to appropriate Medtronic personnel Inform local field teams and customers about important patient milestones and access challenges, and provide support in resolving barriers as appropriate Maintain comprehensive and current patient pipeline data in Salesforce for a sales district to provide clear visibility into the patient journey Prepare regular reports on key metrics for review with sales teams and customers, as appropriate Coordination & Liaison Activities Serve as dedicated district representative and liaison for Medtronic’s prior authorization portal Work with patients and account-based access specialists to help patients move through the care continuum Patient Engagement Support patient education through phone or digital outreach, ensuring patients receive necessary information prior to office visits, and coordinate with the field team if in-person education is required Follow up with patients after their SCS-trial phase to discuss next steps, ensuring they are informed about their options and encouraged to consult their healthcare provider regarding questions or additional therapies as appropriate Operational Excellence & Data Integrity Maintain real-time, accurate pipeline visibility for district/regional leadership Support initiatives that enhance access to patient milestone data throughout the care pathway Uphold highest standards of data integrity and patient privacy, including compliance with HIPAA and Business Associate Agreement (BAA) requirements when applicable Maintains knowledge of Neuromodulation products and services: past, present, and future Actively participate in process improvement efforts Must complete all required trainings on time

Requirements

Bachelor’s degree and at least 3 years of relevant experience in healthcare access (ie., prior authorization, patient support, case management, practice operations, and utilization review)
Demonstrated understanding of patient access dynamics, payer requirements, and medical necessity frameworks
Exceptional organizational, communication, and cross-functional collaboration skills
Strong commitment to delivering results with ethics and integrity
Proficiency with CRM systems and Microsoft Office (Outlook, Word, Excel, PowerPoint)
Must have a valid driver's license and active vehicle insurance policy.
In addition, your driving record will be reviewed and will be considered as part of your application.
Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.

Nice To Haves

Clinical credentials or background (e.g., RN, LPN, MA) and/or experience working with patients and providers
Prior experience directly supporting SCS, TDD, or interventional pain therapies and/or working with Interventional Pain Management physicians
Strong analytical mindset—capable of tracking metrics and proposing data-driven improvements
Self-motivated, goal-oriented, and able to thrive in a matrixed, field-based environment
Familiarity with Medtronic policies and compliance procedures around practice engagement

Responsibilities

Monitor patient candidates as they progress through each step of the care pathway, checking-in with them as appropriate and communicating patient access needs to appropriate Medtronic personnel
Inform local field teams and customers about important patient milestones and access challenges, and provide support in resolving barriers as appropriate
Maintain comprehensive and current patient pipeline data in Salesforce for a sales district to provide clear visibility into the patient journey
Prepare regular reports on key metrics for review with sales teams and customers, as appropriate
Serve as dedicated district representative and liaison for Medtronic’s prior authorization portal
Work with patients and account-based access specialists to help patients move through the care continuum
Support patient education through phone or digital outreach, ensuring patients receive necessary information prior to office visits, and coordinate with the field team if in-person education is required
Follow up with patients after their SCS-trial phase to discuss next steps, ensuring they are informed about their options and encouraged to consult their healthcare provider regarding questions or additional therapies as appropriate
Maintain real-time, accurate pipeline visibility for district/regional leadership
Support initiatives that enhance access to patient milestone data throughout the care pathway
Uphold highest standards of data integrity and patient privacy, including compliance with HIPAA and Business Associate Agreement (BAA) requirements when applicable
Maintains knowledge of Neuromodulation products and services: past, present, and future
Actively participate in process improvement efforts
Must complete all required trainings on time

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)