Patient Access Liaison I

Vassar Brothers Medical Center•Poughkeepsie, NY

48d•$18 - $25

About The Position

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career. Vassar Brothers Medical Center (VBMC) is a renowned, 349-bed regional medical center overlooking the Hudson River in Poughkeepsie, New York. As a tertiary teaching hospital and the healthcare leader in the Mid-Hudson Valley, we offer comprehensive, subspecialized medical, surgical, and obstetrical/gynecological services to the entire community. Our accolades include: U.S. News & World Report - Best Regional Hospital Healthgrades - One of America’s 50 Best Hospitals Surgical Review Corporation (SRC) - Robotic Center of Excellence At Vassar Brothers Medical Center, we inspire the professional growth of our team members and support a philosophy of shared decision-making. Everyone has a voice and plays a role in defining our future, which helps make this an amazing place to work. Through the strength of our health system and the passion of our team, we continue expanding our care to an even broader market. Our caregivers represent the community in which we work, and our commitment to everyone’s well-being is truly heartfelt. Summary: Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays

Requirements

HS Diploma with minimum of 2 years job related experience.
Minimum Experience of 1 year preferred in a job-related experience.
Basic MS Word & MS Excel.
Customer Service and organizational skills.

Nice To Haves

Associate degree with 6 months job-related experience
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Responsibilities

Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.
Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
Provides estimates for services when appropriate, communicates and actively solicits patient liability.
Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
Performs other duties as assigned.