Patient Access Financial Counselor

UF Health • Gainesville, FL

14d

About The Position

Reports directly to the Departmental Manager/Supervisor. Completes the admission/registration process and other admission finance functions. Serves as liaison between patients, nurses, physicians and others. Responsible for handling walk-in patients and incoming telephone calls from customers seeking assistance with matters involving the patient accounting function. This position must be knowledgeable of admitting, billing and collection functions and be able to resolve any outstanding issues without involving other staff members. Provides excellent customer service.

Requirements

• GED or High School Diploma
• 3–5 years of customer service experience, preferably in a healthcare setting
• Strong interpersonal skills
• Ability to communicate effectively with individuals from diverse backgrounds
• Excellent decision-making skills and initiative
• Detail-oriented with strong organizational skills
• Ability to prioritize tasks and manage workflow effectively
• Ability to perform cashiering functions
• Ability to handle stressful situations professionally
• Proficiency with PCs in a Windows environment and minimum typing speed of 25 wpm

Nice To Haves

• Bachelor’s degree
• CHAA certification
• Experience in a healthcare/medical insurance environment
• Knowledge of insurance requirements

Responsibilities

• Completes the admission/registration process
• Performs admission finance functions
• Serves as liaison between patients, nurses, physicians and others
• Handles walk-in patients and incoming telephone calls
• Provides assistance with matters involving the patient accounting function
• Resolves outstanding issues without involving other staff members
• Provides excellent customer service

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED