Patient Access Coordinator

Hanger Prosthetics & Orthotics•Lafayette, CO

63d•$19 - $22•Remote

About The Position

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources.

Requirements

High school diploma or equivalent combination of education and experience required.
Less than one year of customer service, administrative or related experience required.
Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Nice To Haves

Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
Experience in a receptionist position or experience with medical front office procedures preferred.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Responsibilities

Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources.
Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
Ensure the privacy and security of protected health information per HIPAA rules.
Assist with patient follow-up as directed.
Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
Enter patient demographics and insurance verifications as appropriate.
Efficiently manage multiple phone lines.
Record written documentation that is clear, concise, and accurate.
File all patient charts and other documentation, following established guidelines.
Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
Perform other duties or special projects as assigned.