Patient Access Coordinator

Cleveland Clinic

43d • Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Access Coordinator, you will organize the activities and workflow of the Patient Access area. This role will allow you to create a foundation in healthcare and explore opportunities at Cleveland Clinic. Your fellow caregivers will encourage you in enhancing your customer service skills and finding your place within the organization. A caregiver in this position works primarily 7:00am to 3:30pm. Hours may vary based on facility needs.

Requirements

• High School Diploma or GED
• Two years of Cleveland Clinic outpatient scheduling experience or equivalent, including interacting with patients, physicians, and other departments on a problem resolution basis OR three years of external outpatient scheduling experience, including resolving patient scheduling and the coordination of the work of others OR Associate Degree and one year of experience OR Bachelor's Degree
• Requires frequent data entry, sitting, standing and walking.
• Normal or corrected vision, hearing and speech.
• Occasional lifting or pushing up to 25 pounds.
• Follows standard precautions using personal protective equipment as required.

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Develop, implement and oversee programs to improve appointment utilization such as reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees