Patient Access Coordinator

Lifepoint Health • Martinsville, VA

2d • Onsite

About The Position

At Lifepoint Health, we are committed to empowering and supporting a diverse and
determined workforce who can drive quality, scalability, and significant impact
across our hospitals and communities. As a member of the Patient Access team,
you’ll support those that are in our facilities who are interfacing and
providing care to our patients and community members to positively impact our
mission of making communities healthier ®.

More about our team

Working in a hospital's Patient Access Department offers a unique blend of
administrative, interpersonal, and healthcare-related experiences. It’s often
the first point of contact for patients, so the role is both impactful and
rewarding. Here are some key perks: Gain firsthand experience in the healthcare
system, which is valuable for career growth in medical administration or
clinical roles.  Work closely with nurses, doctors, and other departments,
building strong professional relationships.  Offer varied shifts (day, evening,
overnight), which can suit different lifestyles.  Your work helps streamline
hospital operations, reducing wait times and improving patient satisfaction.

Requirements

• Applicants must have a High school diploma or equivalent.
• 3 months on the job training

Responsibilities

• Greets patient promptly upon arrival using appropriate scripting and always with a smile.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Searches MPI completely to ensure assignment of the correct medical record number. Notifies medical records for any duplicate medical record number.
• Researches the patients visit history to ensure compliance with Medicare’s 72 hour rule.
• Completes Medicare Secondary Payor Questionnaire as applicable and retains it in the appropriate system for reference.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Performs medical necessity check, when appropriate (if not already done so in scheduling or pre-registration process).
• Able to provide coverage to other areas of registration when necessary.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED