CBC Oncology Center Patient Access Coordinator

BHS•Louisville, KY

23h•Onsite

About The Position

Patient Access Coordinators are crucial for the overall success of the entire revenue cycle, as most of the information submitted on a claim derives from an Access team member. They are primarily responsible for completing a thorough admissions process for all inpatients and outpatients. Exemplary customer service skills are vital in this role, ensuring accurate information collection, sensitivity to confidentiality (HIPAA regulations and company policy), and informing patients of their rights. Extensive insurance experience and training are essential. The employee must maintain compliance with state and federal regulatory body requirements regarding access services, including verifying insurance eligibility, compliance, point of service estimates, and collections. This individual will have specific job functions but will also be cross-trained to perform duties for other team members.

Requirements

High school diploma or equivalent
Must type 40-45 wpm
Extensive Insurance experience/training

Nice To Haves

Registration Experience Preferred

Responsibilities

Greet patients in a positive and welcoming manner
Request patient to sign-in on registration sheet
Register patient in Mosaiq and Paragon
Print ID bracelet and place on each patient while verifying Date of Birth and patient name
Communicate with patient what they are scheduled for and where they need to go throughout the office during their appointment
Verify all demographics and insurance information and update when needed-scan into EMR
Verify Insurance Card and Drivers License scanned into computer while patient is at your work station. Collect yearly consent, Medicare co-ins form and MSP when needed.
New patients and new hospital returns must have all new patient forms signed and filled out prior to seeing physician. New Paragon accounts must be dropped to billing and consents signed
Collect co-payments when applicable
Drop Paragon accounts to billing when necessary for repeat patients
Assign a pager and queue patient to next location
Review Daily Master Schedule each day and mark patients that did not show for their appointments. Send No Show letters and document in Mosaiq. Copy and paste labs not done in Guidelines for their next scheduled appointment. Fill out no show form and forward to scheduling if patient needs called to reschedule.
Greet Drug Reps, delivery personnel, and other persons scheduled for meetings and direct them to the correct departments or managers.