Manager Patient Access-Oncology

Community Health Network•Indianapolis, IN

22h

About The Position

Under the direction of the Patient Access Executive Director, the Patient Access Manager will coordinate all aspects of Patient Access within the North Region Cancer Center/Oncology Services areas in a manner that ensures a customer-focused and quality-conscious work environment. This position is focused on interpersonal skills, data collection, ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer satisfaction while ensuring the financial viability of the hospital. The primary function of the patient access manager is to continually evaluate operations and engage team members to improve quality and productivity in all areas. The manager is responsible for providing the tools, training, and support necessary for all team members and the department to be successful. Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

Requirements

High School Diploma or GED (Required)
Must complete Certified Healthcare Access Manager (CHAM from NAHAM) within 2 years from hire (Required)
4+ years: Minimum of four years of experience in a healthcare/medical office environment with at least two years of leadership experience. (Required)

Nice To Haves

4 year / Bachelor's Degree in Healthcare Administration or Business Management (Preferred)

Responsibilities

AIDET Validations.
Annual Employee Performance Evaluations (complete, deliver and or approve supervisor to complete and deliver, with input).
Assign work tasks.
Track and trend department productivity and quality.
Collections, Denials, Dashboards, Productivity Standards, Quality Audits, Televox, Work Queues (others that apply).
Competent in covering all patient access areas.
Collaborates with department managers/leaders to provide the best support service.
Contingency planning.
Continuous self-education , as provided through CHNw .
Create and/or approve department onboarding material.
Customer rounding/service recovery.
Daily operations.
Delegation and reassign daily tasks and/or special projects.
Department goals.
Department meeting agendas and facilitator of frequent meetings.