Patient Access Coordinator - Baylor Scott & White Temple

Towne Park • Temple, TX

8d • $18 - $20 • Onsite

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here . Towne Park is a premiere hospitality company contracted with Baylor Scott & White. We are seeking individuals to provide outstanding customer service to all that enter the hospital. As a Visitor Management Concierge, we are responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience. Additionally, the VMC monitors the Weapons Detection Software program under the direction of Public Safety. SUMMARY The Visitor Management Concierge is responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience.

Requirements

• Knowledge of principles and processes for providing customers and personal services.
• Ability to read and write standard English language
• Ability to multitask
• Ability to prioritize tasks and remain calm in stressful situations
• Ability to de-escalate and remain calm in stressful situations
• Ability to work independently
• Ability to perform general typing and/or basic computer skills
• Ability to remain calm and composed under pressure
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
• Attention to detail and consistent adherence to safety protocols
• Must be at least 18 years of age and be able to pass a criminal background and drug screen
• Must obtain immunizations and medical tests as required by Baylor Scott and White.
• Related customer service experience and/or training; OR equivalent combination of education and experience
• High School diploma or general education degree (GED) preferred

Responsibilities

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by BSW and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.
• Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures.
• Regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies.
• Ensure compliance with Visitor Management procedures and protocols.
• Monitor condition of physical area and promptly report anything below standard to management.
• Other duties as assigned.

Benefits

• Voluntary Benefits
• Flex Pay
• 401k
• Paid Time Off (PTO)
• Medical, Dental, & Vision Insurance
• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees