Patient Access Consultant

Emory Healthcare•Tucker, GA

About The Position

The Patient Access Consultant role will report into Patient Access and serve as a subject matter expert in Patient Access, covering scheduling workflows, metrics, template strategy, and other items. Proactive Metrics Review: Initiate a proactive analysis of access metrics, identifying opportunities to enhance patient throughput, utilization, and ensure timely access to care. Streamline scheduling processes for increased efficiency. Stakeholder Engagement: Lead collaborative meetings with division stakeholders to drive impactful changes in decision trees, scheduling workflows, contact center tools, template strategy, and visit type/department settings. Knowledge Dissemination: Educate and empower stakeholders with up-to-date best practices in Patient Access, fostering a shared understanding of the evolving landscape. Project and Process Management: Spearhead projects and enterprise-wide process improvement initiatives related to patient access, ensuring alignment with organizational objectives. Data-Driven Decision-Making: Utilize advanced data skills to run, analyze, and interpret data, leveraging insights to drive continuous improvement efforts. Template Optimization: Conduct thorough analyses of templates and subgroups to inform recommendations for template adjustments and scheduling workflow improvements, ensuring precision and effectiveness. Effective Communication and Collaboration: Engage in seamless communication, fostering collaboration while leading process improvement projects with physicians and operational leaders. Comprehensive Understanding: Develop a profound understanding of all facets of patient access, encompassing Contact Center, Digital Patient Experience, Capacity Management, Business Solutions Platforms, and Epic Cadence functionalities. Critical Thinking and Solutions Development: Apply critical thinking skills to address unique challenges posed by operational and clinical partners, devising innovative solutions to optimize patient access.

Requirements

Bachelors degree in Business Administration, Industrial Engineering, Healthcare Management, or a related field.
Minimum 3 years' relevant work experience.
Additional degrees may be substituted for experience.

Responsibilities

Proactive Metrics Review: Initiate a proactive analysis of access metrics, identifying opportunities to enhance patient throughput, utilization, and ensure timely access to care.
Streamline scheduling processes for increased efficiency.
Stakeholder Engagement: Lead collaborative meetings with division stakeholders to drive impactful changes in decision trees, scheduling workflows, contact center tools, template strategy, and visit type/department settings.
Knowledge Dissemination: Educate and empower stakeholders with up-to-date best practices in Patient Access, fostering a shared understanding of the evolving landscape.
Project and Process Management: Spearhead projects and enterprise-wide process improvement initiatives related to patient access, ensuring alignment with organizational objectives.
Data-Driven Decision-Making: Utilize advanced data skills to run, analyze, and interpret data, leveraging insights to drive continuous improvement efforts.
Template Optimization: Conduct thorough analyses of templates and subgroups to inform recommendations for template adjustments and scheduling workflow improvements, ensuring precision and effectiveness.
Effective Communication and Collaboration: Engage in seamless communication, fostering collaboration while leading process improvement projects with physicians and operational leaders.
Comprehensive Understanding: Develop a profound understanding of all facets of patient access, encompassing Contact Center, Digital Patient Experience, Capacity Management, Business Solutions Platforms, and Epic Cadence functionalities.
Critical Thinking and Solutions Development: Apply critical thinking skills to address unique challenges posed by operational and clinical partners, devising innovative solutions to optimize patient access.