Patient Access Consultant

Emory Healthcare•Tucker, GA

About The Position

The Patient Access Consultant role will report into Patient Access and serve as a subject matter expert in Patient Access, covering scheduling workflows, metrics, template strategy, and other items. This role involves proactive metrics review to enhance patient throughput and utilization, streamlining scheduling processes for increased efficiency. The consultant will lead collaborative meetings with division stakeholders to drive impactful changes in decision trees, scheduling workflows, contact center tools, template strategy, and visit type/department settings. They will educate stakeholders on best practices in Patient Access and spearhead projects and enterprise-wide process improvement initiatives related to patient access. Utilizing advanced data skills, the role requires running, analyzing, and interpreting data to drive continuous improvement. Template optimization through thorough analysis is key, as is seamless communication and collaboration with physicians and operational leaders. A comprehensive understanding of all facets of patient access, including Contact Center, Digital Patient Experience, Capacity Management, Business Solutions Platforms, and Epic Cadence functionalities, is necessary. The role demands critical thinking to address challenges and devise innovative solutions to optimize patient access.

Requirements

Bachelors degree in Business Administration, Industrial Engineering, Healthcare Management, or a related field.
Minimum 3 years' relevant work experience.
Additional degrees may be substituted for experience.

Responsibilities

Initiate a proactive analysis of access metrics, identifying opportunities to enhance patient throughput, utilization, and ensure timely access to care.
Streamline scheduling processes for increased efficiency.
Lead collaborative meetings with division stakeholders to drive impactful changes in decision trees, scheduling workflows, contact center tools, template strategy, and visit type/department settings.
Educate and empower stakeholders with up-to-date best practices in Patient Access, fostering a shared understanding of the evolving landscape.
Spearhead projects and enterprise-wide process improvement initiatives related to patient access, ensuring alignment with organizational objectives.
Utilize advanced data skills to run, analyze, and interpret data, leveraging insights to drive continuous improvement efforts.
Conduct thorough analyses of templates and subgroups to inform recommendations for template adjustments and scheduling workflow improvements, ensuring precision and effectiveness.
Engage in seamless communication, fostering collaboration while leading process improvement projects with physicians and operational leaders.
Develop a profound understanding of all facets of patient access, encompassing Contact Center, Digital Patient Experience, Capacity Management, Business Solutions Platforms, and Epic Cadence functionalities.
Apply critical thinking skills to address unique challenges posed by operational and clinical partners, devising innovative solutions to optimize patient access.