Consultant, Patient Access Support Services (Strategy)
About The Position
Herspiegel is a global life sciences consultancy that guides pharmaceutical and biotech companies through their most decisive moments—powering commercial success and expanding patient access. From early asset strategy to launch readiness and market optimization, we help clients navigate complexity and seize opportunity. Our integrated approach brings together scientific insight, evidence strategy, deep market intuition, and executional precision to ensure brands are built to lead This newly created client-facing position will collaborate with Herspiegel’s various project teams, including marketing and market access and will be responsible for strategic design, market research, partnership evaluations, and ongoing program implementation support.
Requirements
- Minimum: Bachelor’s degree in neuroscience, psychology, business, or related science field (i.e., biology)
- 3+ years' relevant patient service, marketing, or life sciences experience, within the pharmaceutical industry including experience managing delivery of patient service or hub service programs
- Experience diagnosing and resolving complex issues
- Proficiency with Microsoft Office required
Nice To Haves
- MBA, MS, MPH, and/or PhD a plus
- Experience with behavioral psychology, patient agency work, or patient service IT implementation (i.e., Sales Force Health Cloud) are all pluses
- Experience with data visualization tools such as Tableau or MS Power BI is desirable
Responsibilities
- Strategic development and optimization of patient support programs
- Lead client engagements and build long term client relationships, managing multiple projects simultaneously
- Data analysis, competitive benchmarking and primary market research review to formulate consolidated insights
- Development and management of complex patient service project implementation plans including, but not limited to, cross-functional client meeting coordination, status reporting, vendor/ agency management and tracking, timeline management, interdependency documentation, risk assessments and scenario planning
- Development of client deliverables including patient journey maps, business cases, therapeutic area landscapes, commercial launch plans, strategy documents, tactical plans, meeting notes and others
- Motivate, coach and serve as a role model for project team members
- Own responsibility for own product quality and relevance to client decisions
- Contribute to thought leadership and innovation within client project
- Lead development of patient journeys across various disease states, compiling disparate sources of data/information/interviews/etc. into a simplified process that can be understood cross-functionally
- Stay current on patient services trends in pharma and on broader customer service best practices in other industries
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
