Patient Access Clinic Scheduler

Wickenburg Community Hospital•Wickenburg, AZ

14h•Onsite

About The Position

Wickenburg Community Hospital is a beautiful and sophisticated rural-access hospital located in Wickenburg, Arizona. WCH is a 8-bed Emergency Department, 19-bed Acute department and many ancillary services. We also have 3 Primary Care Clinics. Here at WCH, we strive to maintain the highest standards of professionalism and care. Join us today and let us be part of your success story. The Patient Access Clinic Scheduler, under general supervision, is responsible for scheduling appointments, updating patient demographics, patient insurance information and all other duties assigned by supervisor. Performs all duties in a manner that promotes a team concept and reflects the mission, vision, and core values of Wickenburg Community Hospital and Clinics.

Requirements

High school diploma or equivalent
Computer literate with proficiency in Microsoft Word & Excel
Excellent communication skills
Excellent customer service skills
Previous medical office experience preferred
Knowledge of third party payors preferred

Nice To Haves

Bilingual/Spanish preferred

Responsibilities

Following department protocol provides general receptionist support.
Performs a variety of administrative support activities in support of the unit operations.
Responds with tact and discretion to the needs of patients and families.
Maintains privacy and confidentiality by abiding by HIPAA Policies.
Greet patients and visitors in a friendly and professional manner, ascertain purpose of visit, and either assist patient/family member or direct to the person who can assist them, responding with tact and discretion to the needs of patients and families
Answer phones in a warm, friendly and professional manner, routes calls to appropriate department or takes detailed and concise messages for appropriate staff or department
Schedule patients as needed per provider insurance matrix and scheduling protocol
Verify insurance eligibility prior to services rendered
Communicate effectively with all co-workers in a courteous and professional manner
Attend organizational and department meetings when indicated
Participate in team discussions and planning
Follow all hospital policies and procedures
Adhere to HIPAA privacy regulations at all times
Perform any other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager