Patient Access Clerical Assistant

Cleveland Clinic•Mayfield Heights, OH

1d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic’s Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Hillcrest Hospital’s Pain Management Center provides comprehensive, coordinated care to patients with short-term or acute pain caused by an injury or surgery, as well as long-term or chronic pain, which may not have an easily identifiable cause. As a Patient Access Clerical Assistant, you will register and schedule patients while also performing order entry, filing, telephone triage and other clerical duties. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Requirements

High school diploma or GED
One year customer service experience dealing with the public on the phone or in person
Ability to work effectively in complex environment of a large health system with multiple constituencies

Nice To Haves

College degree or business school education
One year patient financial services background (registration, billing, medical office, customer service, follow-up, or collections)
Basic PC software application knowledge and ability to use multiple data systems
Knowledge of billing and insurance
Epic system experience

Responsibilities

Accurately identify patient type and select the appropriate registration category.
Confirm and enter correct physician and service details.
Enter insurance, demographic and other patient information into the registration system.
Obtain required patient signatures and make copies of insurance cards.
Screen for medical necessity and complete Medicare Secondary Payer Questionnaire (MSPQ) as needed.
Schedule patient appointments and gather relevant history per physician request.
Communicate necessary information to physician offices and other facilities.
Accurately input patient orders and maintain timely data entry; ensure computer and fax equipment are functioning properly.
Prepare and organize medical record forms and assemble admission/discharge charts.
Transcribe physician orders, file patient data and maintain departmental logs.
Inventory, order and store clerical supplies as directed.
Notify patients of lab results per RN instructions; refer symptom concerns to nursing or medical staff.