Patient Access Associate
About The Position
Are you a compassionate, detail-oriented professional looking to make a real difference in healthcare? Join our dynamic patient access team at our Irvine clinic and become the welcoming gateway to quality care. As a Patient Access Associate, you'll be the first point of contact for our patients, setting the tone for their healthcare experience while expertly managing critical administrative functions. This is more than a front-desk role—it's an opportunity to grow your skills, mentor teammates, and directly impact patient satisfaction in a fast-paced, supportive environment.
Requirements
- High School Diploma or GED
- 1-2 years of insurance verification experience in a healthcare setting
- 1-2 years of experience in a patient-facing clinical or healthcare role
- Excellent verbal and written communication skills with strong customer service orientation
- Demonstrated ability to multitask and prioritize in a fast-paced, high-volume environment
- Proficiency with computer systems and software including Microsoft Outlook, Word, Excel, and PowerPoint
- Strong organizational and planning abilities with attention to detail
- Ability to maintain professionalism and composure when handling complex or sensitive situations
Nice To Haves
- Experience with NextGen EHR system
- Bilingual proficiency: English-Spanish, English-Farsi, or English-Mandarin
- Previous experience training or mentoring team members
- Certification as a Patient Access Associate or similar healthcare administration credential
Responsibilities
- Deliver exceptional customer service by greeting patients, families, and visitors with warmth and professionalism, upholding our Patient's Bill of Rights
- Complete comprehensive patient registration by collecting, verifying, and accurately inputting demographics, insurance eligibility, and health information into our EHR system
- Master insurance verification and benefits analysis—generate accurate estimates, perform reverifications, and communicate financial responsibilities clearly to patients
- Manage the full appointment lifecycle including scheduling, rescheduling, confirmations, follow-ups, and referral coordination with clinical staff and provider offices
- Process patient payments including co-pays and outstanding balances with accuracy and discretion
- Obtain and maintain required patient signatures for consents, financial agreements, and regulatory compliance documentation
- Handle incoming calls with professionalism and efficiency, directing patients to appropriate clinic areas
- Identify and resolve patient data discrepancies proactively, ensuring data integrity across all systems
- Independently manage escalated scheduling and registration issues with problem-solving skills and composure
- Serve as a mentor and subject matter expert for new Patient Access Associates, contributing to team development
- Provide cross-clinic support as needed to maintain seamless operational coverage
- Maintain professionalism, empathy, and emotional intelligence when assisting patients in high-volume settings, including those experiencing frustration or distress
- Perform additional administrative duties as assigned to support clinic operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
