Patient Access Associate (On-Site) (H)
About The Position
The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Associate to work at our Lennar location. Core Job Summary: The Patient Access Associate (On-Site) (H) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.
Requirements
- High School diploma or equivalent required
- No previous experience required
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Nice To Haves
- Any relevant education, certifications and/or work experience may be considered.
Responsibilities
- Greets visitors to the department and directs them to their requested destination.
- Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
- Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
- Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
- Maintains department directories and visitation logs.
- Maintains a tidy and clean reception area.
- Places orders for department supplies as requested by department leadership.
- Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Benefits
- The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
