Patient Access Associate-Full-Time

St Croix Health • St. Croix Falls, WI

6h

About The Position

St. Croix Health is seeking a full-time (1.0FTE) Patient Access Associate to join our team! This position will work Monday – Friday with shifts starting as early as 6am and ending as late as 8pm. Weekend rotation for 1st and 2nd shift every 3-4 weeks.

Job Summary:
The Patient Access Associate is responsible for being the first point of contact to patients and their caregivers. This position assists patients with the administrative aspects of gaining access to the medical treatment they need. The Patient Access Associate oversees patient registration, telecommunication systems, and patient scheduling.

Requirements

• High school graduate or equivalent
• One year of experience in customer service, patient registration, or other similar role in a healthcare setting
• Excellent communication and listening skills
• Excellent customer service skills
• Ability to deal with difficult people and stressful situations in a professional manner
• Ability to problem solve, manage time, prioritize tasks
• Ability to work independently or as a team
• Possesses a basic understanding of medical terminology and procedures
• Ability to maintain confidentiality
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Nice To Haves

• Associate Degree in related field preferred

Responsibilities

• Patient Registration
• Greets patients and their caregivers upon arrival
• Registers patient accurately in the database
• Collects information such as patient details, medical history, billing, and insurance information
• Records insurance information and updates any other patient information
• Relays information between patients and other staff members
• Informs patients and their caregivers on hospital procedures, policies, and protocols
• Telecommunication
• Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and/or works the call center in the clinic.
• Patient/staff complaints when in telecommunications area
• Input from other departments on our accuracy
• Patient Scheduling
• Schedules patient appointments and procedures as requested by patient, nursing or medical providers.
• Review of errors that come from the chores when checking appointments

Benefits

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking
• Employee prescription discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED