ThriveKids Outpatient Behavioral Health Clinic Patient Access Associate

LCMC Health•New Orleans, LA

38d•Onsite

About The Position

Your job is more than a job Why a Great Place to Work You're more than your job. Everyone is. And that's what makes you great at your job-all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we've built a culture that supports and celebrates the extraordinary. You'll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you'll find that our everyday makes it easy to live your extraordinary. Essential Functions: The Patient Access Associate greet patients and guests in a courteous manner while initiating the scheduling or check-in process. They will obtain and verify accurate identification and demographical data for the patient's permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information. The Patient Access Associate is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process. They will improve patient satisfaction through consistently representing LCMC Health professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Associate interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. They will demonstrate actions consistent with LCMC Health's "Expectations" as duties are performed on a daily basis. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Requirements

High School Diploma/GED or equivalent OR 2 years of work experience.
Excellent customer service, interpersonal, and conflict resolution skills.
Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people
Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner
Excellent decision-making skills; sound judgment in handling/escalating difficult situations
Good analytical skills with a strong attention to detail
Proficiency in computers

Responsibilities

The Patient Access Associate greet patients and guests in a courteous manner while initiating the scheduling or check-in process.
They will obtain and verify accurate identification and demographical data for the patient's permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information.
The Patient Access Associate is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process.
They will improve patient satisfaction through consistently representing LCMC Health professionally and cross-training to support multiple functions across all patient and payer types.
The Patient Access Associate interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel.
They will demonstrate actions consistent with LCMC Health's "Expectations" as duties are performed on a daily basis.

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