Patient Access Associate

St Croix Health•St. Croix Falls, WI

About The Position

Full-time/Robust BenefitsMonday – Friday from 6:30am to 3pm, with a rotation late shift every 6 weeks from 10am - 6:30pm. The Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, schedules patient appointments and prepares applicable medical record forms. The Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Requirements

High school graduate or equivalent
One year of experience in customer service, patient registration, or other similar role in a healthcare setting
Excellent communication and listening skills
Excellent customer service skills
Ability to deal with difficult people and stressful situations in a professional manner
Ability to problem solve, manage time, prioritize tasks
Ability to work independently or as a team
Possesses a basic understanding of medical terminology and procedures
Ability to maintain confidentiality
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Associate Degree in related field preferred

Responsibilities

Coordinates activities of Care Unit to support provider and patient care staff including monitoring provider schedules, is aware of add-ons, cancellations, no shows and overbooks, and schedules patient appointments for any testing, referral or follow up appointments that are needed.
Schedules are up to date and accurate, changes are made in a timely manner, and using the proper communication methods
Effectively uses communication systems for both routine and emergency transactions and communications
Demonstrates ability to provide care or service adjusting approaches to reflect developmental levels and cultural differences of population served
Orders and maintains adequate stock of office supplies and other supplies needed for patient care.
Stock is maintained appropriately and is always available to medical providers
Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs including requesting/obtaining patient reports as necessary.
Effectively uses communication systems for both routine and emergency transactions and communications