Patient Access Associate 1

INOVA CmbH • Leesburg, VA

11d • Onsite

About The Position

Inova Loudoun Hospital is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift- Monday- Friday, between 7:30 a.m. - 4:00 p.m. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave.

Requirements

• High School Diploma or GED
• 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience)

Nice To Haves

• 2 years customer service experience or 1 year experience in a medical setting

Responsibilities

• Works independently to complete assignments without close supervision
• Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes
• Uses a logical process to identify the cause of problems and develop appropriate solutions
• Selects an appropriate method of communication for audiences and adjusts communication style when needed
• Explains insurance benefits and patient liability by using appropriate communication methods/styles
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support
• Interviews patients to secure and document required medical, financial, demographic and insurance information
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner

Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost
• Work/Life Balance: offering paid time off and paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees