Patient Access Assistant - Patient Access Full-Time Day Shift 24814

Bergen New Bridge Medical Center • Paramus, NJ

3d • $33,738 - $43,670

About The Position

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Access Assistant .

Requirements

• High school graduation or equivalent required.
• One year of Receptionist experience preferred in a health care facility.
• Ability to multitask in a fast paced environment.
• Ability to diffuse difficult situations.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.
• Bilingual in Spanish and English is strongly preferred.

Nice To Haves

• Bilingual in Spanish and English is strongly preferred.

Responsibilities

• Excellent Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations
• Greets and provides direction to all the patients and visitor in the division and ensure that they report to the correct Registration area.
• Maintains patient confidentiality all the times.
• Assist all the patients with Check-in and Registration.
• Tracks waiting time of patients from arrival to Registration and escalates any backlog to the management to improve the overall patient experience.
• Assists with mailing appointment letters and no show letters.
• Performs crowd control (makes sure that after check-in, patients wait in the designated areas, and makes sure the patients waiting to check out proceed to the post-service scheduling area).
• Maintains record keeping and regular reporting of departmental KPIs related to check-in, registration, and check-out times.
• Performs a variety of clerical assignments (e.g., photocopying, simple registrations, etc).
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Effectively utilizes the hospital computer system as it pertains to job responsibilities and in accordance with hospital policy.
• Reports problems to the Patient Access Manager, Assistant Manager, or Ambulatory Service Center Administrator.
• Attends monthly staff meetings.
• Performs other related duties as required.

Benefits

• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
• We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED