Patient Access Scheduling Representative, Full-Time, Day Shift

Adventist Health • Glendale, CA

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About The Position

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905. Job Summary: Schedules and prepares patients for all routine and specialty imaging procedures and exams. Works on routine assignments within defined parameters, established guidelines and precedents.

Requirements

• High School Education/GED or equivalent

Nice To Haves

• Associate’s/Technical Degree or equivalent combination of education/related experience

Responsibilities

• Schedules and prepares patients for all routine and specialty imaging procedures and exams.
• Screens and schedules all radiology procedures and exams, pulmonary function tests and first appointment nuclear stress tests (NSTs).
• Communicates with patients and/or family members in order to relay instructions and protocols for scheduled exams or procedures.
• Diffuses emotionally-charged customer relations as needed.
• Obtains, inputs and verifies all necessary demographics, diagnostics, authorizations, physician orders, special instructions and insurance information.
• Accommodates special needs and other patient requirements.
• Adheres to Health Insurance Portability and Accountability Act (HIPAA) and other patient confidentiality guidelines and regulations.
• Maintains a high productivity standard and minimizes caller wait and hold times.
• Reschedules appointments according to patient and/or physician requests and equipment downtime.
• Communicates all scheduling backlogs, barriers or issues to supervisor.
• Greets and registers patients upon check-in, ushers patients to dressing and exam rooms and transports patients as needed.
• Serves as liaison between physician offices, radiology staff, support staff and business offices.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees