Patient Access Assistant Manager

Good Shepherd Health Care•Hermiston, OR

About The Position

The Assistant Manager of Patient Access works under the direction of the Patient Access Manager. Employee is responsible for the direction and supervision of the Patient Access Department. The Patient Access Assistant Manager is responsible for overseeing all areas of Good Shepherd's front-end Revenue Cycle. Duties include guidance and coverage for employees, monitoring of quality assurance measures, ongoing staff training, process development, and working with department managers within the facility to ensure the timely and accurate access for patients. The Assistant Manager helps implement standardized workflows and protocols, monitors staff performance, and serves as a first-line decision-making resource for staff and patient concerns. This position plays a critical role in maintaining efficient appointment scheduling processes, supporting team members through coaching and development, and ensuring compliance with established protocols. The goal of this position is to ensure high quality service for patients and accurate information affecting both pre and post visit services in the Hospital, Clinics, and Home Health and Hospice. Assistant Manager will need to assist in covering in all areas in patient access including 24/7 Emergency room.

Requirements

High School Diploma or equivalent
Minimum of 5 years healthcare experience/2 yrs. Supervisory

Nice To Haves

Bachelor's degree in healthcare administration, finance, or a related field
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NA

Responsibilities

Order and referral management
Authorization review
Eligibility verification
Financial clearance
Centralized scheduling
inpatient and outpatient registration
Medicaid screening
Customer service, and the hospital switchboard
The employee supports the hospital mission, vision, values, policies, and procedures.
Participates in required education for DNV programs as applicable to position (reference program education curriculum).
Performs other related duties as assigned.