Pathways Case Manager

Greensboro Urban Ministry•Greensboro, NC

10d•$20 - $22

About The Position

This position provides comprehensive case management services to families residing at the Pathways Family Shelter. This position focuses on strengthening family stability, offering support and resources connections, and promoting sustained housing placement. In addition to Pathways responsibilities, the Case Manager may oversee a small community caseload and support a select group of families at Partnership Village. This position ensures continuity of care across programs while maintaining a strong presence at Pathways.

Requirements

A bachelor's degree in social work, psychology, or relevant social services required; BSW preferred.
Minimum 2 years of experience in human services.
Valid driver's license is required and must have reliable transportation.
Speaking, standing, sitting, walking, writing, keyboarding, organizing, problem solving, planning, interpreting data, and making decisions.
Strong skills in organization and attention to details.
Strong customer service skills.
Excellent verbal and written communications.
Ability to build and maintain positive and collaborative working relationships.
Ability to work with people with diverse needs.
Knowledgeable of community resources.
High regard for confidentiality.
Good understanding of professional boundaries.

Responsibilities

Provide case management to Pathways residents (referrals, advocacy, consultation, budgeting, etc.)
Provide case management to an assigned number of families at Partnership Village.
Engage clients using a client-centered, strengths-based perspective, and using motivational interviewing strategies.
Complete VI-SPDAT assessments as necessary.
Meet with clients prior to admission to determine eligibility, assess needs, obtain releases, and orient to facility.
Assess issues related to mental health, substance abuse, and domestic violence and make appropriate referrals to community agencies for ongoing treatment and support.
Link residents to appropriate community resources and services that address their needs and barriers.
Maintain regular contact with housing resources regarding residents.
Work with the Guilford County School system and parents to ensure all children are enrolled, transportation options are planned, and special needs are addressed.
Refer clients to specialized housing when appropriate.
Maintain proper documentation in files and Homeless Management Information System (HMIS).
Keep the Director of Pathways aware of any resident issues.
Back up the Director of Pathways in their absence.
Attends agency and program meetings.
Weekly supervision.
Attend training related to employment functions and responsibilities.
Maintain card file of residents.
Assist team with prescreening for intake processes.
May require some travel within the Piedmont Triad area.
Other duties as the Director of Pathways may deem necessary.