Pathology Coordinator (45150)

Platinum Dermatology Partners LLC•Phoenix, AZ

5d•Onsite

About The Position

Contact patients daily to communicate patients Pathology results effectively and answer patients questions when needed. Effective/strong telephone skills. Ability to communicate with providers whether through emails or phone calls. Competent with the terminology needed to perform the job. Able to schedule appointments with multiple providers using Next Gen Practice Management. Good understanding using EMA Electronic Medical Records. Able to triage phone calls. Can help answer the patients concerns regarding their Pathology results. Able to activate the Portal for the patient so they may view their records or pathology results. Answer triage calls and task teams. Update pharmacy changes. Send medication refills when indicated. Ability to plan, organize and prioritize each day. Ability to work effectively as a team member with providers and other staff. Self -starter. Able to work with minimal supervision Able to reach weekly goals as a team. Motivation to succeed as a team. Create a culture of patient excellence and delivering customer service.

Requirements

Effective/strong telephone skills.
Ability to communicate with providers whether through emails or phone calls.
Competent with the terminology needed to perform the job.
Able to schedule appointments with multiple providers using Next Gen Practice Management.
Good understanding using EMA Electronic Medical Records.
Able to triage phone calls.
Able to activate the Portal for the patient so they may view their records or pathology results.
Answer triage calls and task teams.
Update pharmacy changes.
Send medication refills when indicated.
Ability to plan, organize and prioritize each day.
Ability to work effectively as a team member with providers and other staff.
Self -starter.
Able to work with minimal supervision
Able to reach weekly goals as a team.
Motivation to succeed as a team.
Create a culture of patient excellence and delivering customer service.
Minimum two years experience in a doctors office.
Quality written and verbal communication skills.
Professional in appearance and mannerisms.
Understand dermatology terminology.
Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.
Able to prioritize tasks, understand the providers instructions, and know when to seek information or advice.

Nice To Haves

Certification not required, but preferred (i.e., Certified Medical Assistant, Certified Dermatology Technician, etc.)
Prior dermatology experience.
EMA experience preferred.

Responsibilities

Contact patients daily to communicate patients Pathology results effectively and answer patients questions when needed.
Communicate with providers whether through emails or phone calls.
Schedule appointments with multiple providers using Next Gen Practice Management.
Triage phone calls and answer patients concerns regarding their Pathology results.
Activate the Portal for the patient so they may view their records or pathology results.
Answer triage calls and task teams.
Update pharmacy changes.
Send medication refills when indicated.
Plan, organize and prioritize each day.
Work effectively as a team member with providers and other staff.
Reach weekly goals as a team.
Create a culture of patient excellence and delivering customer service.