Pathology Administrative Support Specialist

Epiarx Concierge PLLC•Washington, DC

4h•Onsite

About The Position

EPIARX Diagnostics is a private pathology practice in Washington, DC, specializing in autopsy pathology and laboratory medicine services. This role sits at the intersection of operations, logistics, and client communication. You will be a key point of contact for families, institutions, and partners during time-sensitive and often emotionally difficult situations—while also ensuring that internal workflows move efficiently and accurately. This is a high-responsibility, fast-paced position that requires strong organization, sound judgment, and the ability to balance empathy with execution.

Requirements

Ability to prioritize and operate under pressure with multiple competing demands
Comfort handling a high volume of calls and requests
Strong organizational systems and attention to detail
Ability to communicate with empathy and professionalism in sensitive situations
Willingness to handle a mix of administrative, logistical, and client-facing work
Comfort working in a fast-paced, evolving environment with shifting priorities
Ability to work closely with a small team and adapt to different communication styles
Bachelor’s degree preferred
1-3+ year experience in customer service, administrative support, or operations
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong written and verbal communication skills
High level of discretion and confidentiality

Nice To Haves

Social Work, Psychology, or related field a plus
Experience in healthcare, legal, or other sensitive client-facing environments is a plus

Responsibilities

Client Communication: Serve as a primary point of contact for incoming calls and inquiries. Communicate clearly and compassionately with families, institutions, and partners.
Case Coordination & Logistics: Coordinate time-sensitive workflows including transport scheduling, autopsy coordination, and communication across multiple parties (drivers, funeral homes, pathologists).
Documentation & Records: Prepare, review, and maintain accurate client records, intake documentation, and case files.
Data Entry & Systems Management: Enter and manage data across internal systems with high attention to detail and accuracy.
Scheduling: Manage calendars, appointments, and timelines across multiple stakeholders.
Administrative Support: Handle day-to-day administrative tasks including filing, labeling, mailing, and general office organization.
Quality Control: Review documents and workflows to ensure completeness, accuracy, and compliance.
Office Operations: Maintain supplies, organization, and overall readiness of the office environment.
Team Support: Assist across functions as needed in a small, growing team environment.