Patching System Administrator

Leidos•Alexandria, VA

About The Position

Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD. This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This individual should be detail oriented to capture customer inquiries appropriately. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, familiarity with troubleshooting in Windows desktop operating systems (including workstations and Virtual Desktops) imaging, desktop applications, user profiles, and general system problems. Ability to assist in analyzing recurring problems and helping initiate solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) to perform technical software configuration, rebooting, and other remedial actions. Education Bachelor's degree with 2-4 years of relevant experience, Master’s degree with less than 2 years of prior relevant experience. Education equivalence of Associate’s with 4 years of related experience or High School Diploma with 6 years of related experience can be used in lieu of Bachelor’s degree. Security Clearance Due to the nature of the government contracts we support, US Citizenship is required. TS/SCI with CI Poly required for Position or TS/SCI and willingness to get a polygraph.

Requirements

Familiarity with Tier 1 system administration
Familiarity with managing patch deployments in Microsoft SCCM/MECM
Familiarity with Microsoft SCCM/MECM concepts such as Distribution Points, Collections, Packages etc.
Familiarity with troubleshooting patch installation errors or incompatibilities
Familiarity with manually uninstalling/reinstalling operating system and application patches
Familiarity with Scripting/Automation using PowerShell
Experience with interacting with customers to handle service inquiries and problems
Familiarity with troubleshooting issues in a growing enterprise environment
Familiarity with log reviews, incident analysis, and identification of issue trends
Familiarity with patch management methodologies for workstation and server operating systems such as Microsoft Windows, Linux, Mac, and Unix
Experience working individually in a team environment to complete assigned tasks
Time management skills
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Familiarity with IT Service Management (ITSM) ticketing systems such as ServiceNow
Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
US Citizenship is required.
TS/SCI with CI Poly required for Position or TS/SCI and willingness to get a polygraph.

Nice To Haves

No certifications are required for this position.
Microsoft 365 Certified: Endpoint Administrator Associate, or other SCCM/MECM related certification is a plus.

Responsibilities

Experience with interacting with customers to handle service inquiries and problems.
Experience helping support implementation, troubleshooting and maintenance of IT systems.
Experience helping distinguish isolated user problems from enterprise-wide application/system problems.
Experience helping with coordinating with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Experience helping to develop solutions to complex technical issues.
Experience helping to provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Experience supporting customer requirements in a 24/7/365 mission environment.
Experience providing general systems administration mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
Experience helping develop and update operations and maintenance documentation for 24/7/365 ITOC personnel.
Experience helping coordinate with Cyber Security staff and other service lanes to develop solutions for mitigating security risks.
Experience helping to assist with troubleshooting SCCM/MECM agent software installation issues, package deployments, and patch incompatibilities.