Part-Time Call Center - PAT Member Service Representative I - NE Philadelphia

American Heritage Credit Union•Philadelphia, PA

About The Position

American Heritage Credit Union, a $5 billion Credit Union has immediate openings available in our Contact Center for Part-Time PAT Member Service Representative! This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit. Responsibilities Include: Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine) Identifies cross-sell opportunities and cross-sells services to members. Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers. Perform account review. Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member. Qualifications: Must have prior Cash Handling, Customer Service experience required. Previous Credit Union/Banking experience a plus. Monday- Friday - 8:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m. This position requires regular weekly Saturday coverage unless there is a special occasion and time off is approved by management. We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment. To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation. Come experience why American Heritage Credit Union is a seven time award winner in the Philadelphia Business Journal Best Places to Work contest!!

Requirements

Must have prior Cash Handling, Customer Service experience required.

Nice To Haves

Previous Credit Union/Banking experience a plus.

Responsibilities

Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
Identifies cross-sell opportunities and cross-sells services to members.
Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.
Perform account review.
Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.