Pastry Lead ELR

Heritage Grocers Group•Dallas, TX

About The Position

The Pastry Lead will be friendly and a team player. The individual will have to ensure that the bakery/pastry area is well maintained and running efficiently. Additionally, the Pastry Lead will be the first point of contact with customers. The Pastry Lead is to be a role model of the company by driving results while maintaining company core values.

Requirements

High School Diploma or equivalent;
Valid Food Handlers Card;
Customer Service and retail experience desirable.
Bilingual in English and Spanish

Responsibilities

Assist the Bakery Manager with training of Team Members;
Oversee Team Members and implement strategies to increase productivity;
Maintain inventory levels;
Collaborates with Bakery manager to prepare a weekly schedule based on projected sales and workload
Complete opening and closing duties as assigned;
Monitor quality of goods and service, while ensuring a fully-stocked display cases;
Place orders of supplies based on accurate forecasting of department needs;
Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Bakery conditions and food safety to all team members;
Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints;
Provides flexibility by helping in any area in order to support the store needs.
Demonstrates personal Customer Service excellence. Engages with customers always;
Improves speed and efficiency of service provided.