Passenger Services Agent Lead

Worldwide Flight Services, Inc. • Pittsburgh, PA

2d

About The Position

The Passenger Services Lead supports daily airport operations by guiding a team of passenger service agents to deliver safe, efficient, and customer-focused service. This role includes assigning and monitoring work, training employees on proper procedures, and leading crew briefings to ensure smooth operations. The Passenger Services Lead is also responsible for observing performance, identifying issues, and excalating them to management when necessary. In addition, they help maintain compliance with company policies and site security requirements by monitoring activities and reporting concerns.

Requirements

• HS Diploma, GED or Equivalent.
• Previous operational experience required, preferably Passenger Service.
• Demonstrates qualities of leadership, initiative, and judgment.
• Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
• Must be able to read, write, speak and understand the English language.

Nice To Haves

• Ability to count money.
• Ability to judge distance.
• Excellent interpersonal and communication skills
• Must have ability to work under pressure.

Responsibilities

• Guide and support passenger service agents in delivering safe, efficient, and customer-focused service.
• Assign, schedule, and monitor daily work to ensure timely and accurate completion.
• Demonstrate proper work methods and conduct on-the-job training.
• Lead crew meetings and communicate new or revised operational procedure.
• Observe and analyze work methods, providing feedback and escalating issues to management.
• Assist management with effective use of tools, equipment, and materials.
• Ensure compliance with company policies, safety standards, and site security protocols.
• Monitor staff, contractors, and visitors, reporting breaches or concerns as required.
• Provide leadership and guidance
• Reports to work on a regular and timely basis.

Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED