Passenger Service Supervisor - CLE Airport

PrimeFlight • Cleveland, OH

35d

About The Position

The Passenger Service Supervisor leads and supports a team of customer service agents to ensure efficient passenger operations, exceptional service, and compliance with airline policies and safety standards.

Requirements

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver's license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• 1 year of customer service supervisory experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Responsibilities

• Supervise daily operations to ensure high-quality passenger assistance
• Monitor and coach passenger service agents to improve performance
• Address and resolve escalated customer complaints effectively
• Train and mentor staff on best practices and airport procedures
• Ensure compliance with airline and airport policies and service standards
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Benefits

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (part-time benefits may vary)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression
• Enjoy a competitive pay scale

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees