Passenger Service Supervisor
About The Position
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
Requirements
- Prior Passenger Service/Airline experience required
- Must be 18 years of age or older
- Pass all pre-employment testing including a drug screen, FBI background, and employment history.
- Ability to proficiently read, write and speak English
- Must be available and flexible to work variable shifts including weekends and holidays
- Advanced computer skills
Responsibilities
- Deliver exceptional passenger service by promptly resolving complaints, assisting customers with special needs and unaccompanied minors, and managing check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
- Oversee passenger service operations , including scheduling, performance management, employee accountability, and conducting shift briefings to ensure team readiness.
- Manage operational logistics , such as opening and closing aircraft doors, and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
- Perform other duties as assigned.
Benefits
- $23.50/hour
- Frontier Airlines Flight Benefits!
- Medical, Dental, and Vision insurance
- Paid Vacation
- 401K Savings Plan
- Employee Assistance Program
- Pet Discount Coverage and Pet Insurance Plan
- Uniform Provided
- $40.00 Monthly Bus/Train Voucher or Free Airport Parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
