Passenger Service Supervisor (Bilingual)

Menzies Aviation•Austin, TX

58d•Onsite

About The Position

As a Menzies Aviation (Bilingual) Passenger Service Supervisor, you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings). You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Requirements

Prior Passenger Service/Airline experience required
Bilingual in English and Spanish
Must be at least 18 years of age
Must pass pre-employment drug screen
Ability to proficiently read, write and speak English
Excellent communication skills
Must have a positive, can-do, upbeat personality
Able to remain calm under pressure
Must excel in time management skills and require minimal supervision
Able to stand for long periods of time at the ticket counter and gate check-in areas
Must be comfortable lifting 70lbs
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Advanced Computer Skills Required
Must have a high school diploma, GED or six months' work experience as Passenger Service Agent
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Nice To Haves

Prior Customer Service experience strongly preferred

Responsibilities

Promptly handle all passenger service complaints with a focus on positive resolution
Responsible for staff scheduling, leadership development and employee accountability
Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation
Assist customers with special needs and unaccompanied minors
When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet and be responsible for open/closing aircraft doors
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Perform as a mentor to other employees
Provide training to employees in accordance with Company and Airline standards
Conduct shift briefings to ensure staff is organized and well informed
Perform other duties as assigned