Passenger Service Duty Manager

Menzies Aviation Careers•Denver, CO

5d•$75,000•Onsite

About The Position

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose As a Menzies Aviation Passenger Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance of their shift. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Requirements

Possess 3-5 years of airport ground handling industry experience with sound knowledge of passenger operations and procedures
Previous experience managing a business unit and a demonstrable track record of passenger services success
Must be 18 years of age or older
Possess and maintain valid US driver's license
Pass all pre-employment testing including a drug screen, FBI background, Customs Seal, and employment history.
Ability to proficiently read, write and speak English
Must be available and flexible to work variable shifts including weekends and holidays

Responsibilities

Ensure health and safety compliance, operational efficiency, and financial performance for your shift.
Mentor staff and handle all employee related issues, focusing on improving performance, professional conduct and attendance reliability.
Plan resource allocation for each business unit and maintain routine liaison internal and external customers and agencies.
Produce routine reports, complete investigations, and ensure adherence to all internal and external operational and administrative requirements.
Contribute to business unit development through accurate and timely project work and attend mandatory company and airline training sessions.