Passenger Services Duty Manager

Hospital Housekeeping Systems•Phoenix, AZ

1d•$75,000 - $75,000•Onsite

About The Position

Passenger Services Duty Manager/Shift Manager Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.

Requirements

2 to 5 years of management experience
Ability to work a flexible schedule that may include nights, weekends, and holidays
Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
Knowledge of applicable FAA and OSHA regulations
Experience negotiating contracts
Ability to work a flexible schedule that may include nights, weekends, and holidays
Computer skills including word processing, spreadsheets, email, and ordering platforms
Must be willing to relocate for promotion opportunities
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Responsibilities

Deliver effective passenger services solutions to our customers
Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
Address and resolve customer service issues in a timely manner with professionalism
Review new airline and vendor contracts and provide feedback
Meet with customers regularly to receive feedback and monitor satisfaction levels
Build and maintain relationships with key stakeholders
Manage safety and security procedures to comply with HHS operating standards
Create a positive and inclusive work environment to lead and motivate team members
Monitor and/or conduct required training of team members