Passenger Queue Management Technician (Denver International Airport)

Goodwill of Colorado • Denver, CO

7h • $21 • Onsite

About The Position

Goodwill Staffing is seeking an Airport Passenger Flow Attendant for a temp-to-hire position at Denver International Airport, with eligibility for full-time permanent placement. This role involves providing outstanding customer service and efficiently managing passenger queues. The attendant will maintain a friendly attitude, use a confident and assertive voice when needed, and assist a diverse range of travelers, including Veterans, Preferred Fliers, or those with special needs, in navigating the queue process. The position requires a commitment to serving people and the ability to work in a fast-paced, dynamically changing environment. The team emphasizes adaptability, flexibility, service, passion, professionalism, work integrity, communication, and teamwork, supporting 65,000 daily travelers.

Requirements

• A High School diploma or equivalency is required.
• Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.
• Must be at least 21 years of age.
• Must be able to pass a background check to pass the airport badging process.
• Must be able to lift 50 lbs.
• Must be on your feet for 8 hours a day.
• Expect walking 15,000 steps/day.
• Must have Voice that can Project to Direct People and Keep the Masses moving to TSA Pre-Check and ultimately Through TSA to Gates.
• Expect a lot of questions and answering the same questions over and over.
• Fast paced environment.
• Ability to multitask and prioritize.
• Communication by walkie talkie: must be able to take direction and communicate with device.
• Commitment to serve people.
• Commitment to be able to work morning or afternoon shifts; weekends, and holidays.
• Must pass a thorough background check per the CLIENT’s contract, which may include a criminal history search, CBI/FBI fingerprints, CBI name check, MVR/DMV search, psychological screening, sex offender search, SAM/OIG search, CAPS check, DORA check, drug and/or alcohol screening, DOT testing, or any additional requirement set forth by the CLIENT to ensure security compliance.

Responsibilities

• Provide wayfinding and customer services to the general public (restroom, parting locations, etc.).
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
• Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
• Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.
• Follow established post orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees