DIA Airport Queue Line Attendant - Denver International Airport

Goodwill of Colorado • Denver, CO

5h • Onsite

About The Position

Goodwill Staffing is seeking an Airport Queue (Line) Attendant for their client at Denver International Airport (DEN). The client is a woman and minority-owned small business with a multi-year contract at DEN, focused on supporting 65,000 daily travelers by managing security checkpoint lines. The role involves delivering exceptional customer service, ensuring smooth passenger flow, and assisting various travelers, including Veterans, Preferred Fliers, or those with special needs. The client's culture emphasizes adaptability, flexibility, service, passion, professionalism, work integrity, communication, and teamwork, operating by the 'Golden Rule' to treat people well and make DEN the #1 Airport in the US.

Requirements

• A High School diploma or equivalency is required.
• Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.
• Must be at least 21 years of age.
• Must be able to pass a background check to pass the airport badging process.
• Must be able to lift 50 lbs.
• Must be on your feet for 8 hours a day.
• Expect walking 15,000 steps/day.
• Must have Voice that can Project to Direct People and Keep the Masses moving to TSA Pre-Check and ultimately Through TSA to Gates.
• Ability to multitask and prioritize.
• Ability to communicate by walkie talkie and take direction.
• Commitment to serve people.
• Ability to work morning or afternoon shifts, weekends, and holidays.
• Pass a thorough background check per the CLIENT’s contract, which may include a criminal history search, CBI/FBI fingerprints, CBI name check, MVR/DMV search, psychological screening, sex offender search, SAM/OIG search, CAPS check, DORA check, drug and/or alcohol screening, DOT testing, or any additional requirement set forth by the CLIENT to ensure security compliance.

Responsibilities

• Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork.
• Welcome travelers and their loved ones, explaining the Queue or “Line process.”
• Assist travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process.
• Respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Provide wayfinding and customer services to the general public (restroom, parking locations, etc.).
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
• Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another (Checkpoint Diverting).
• Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data (Data Metrics).
• Follow established post orders.

Benefits

• Eligibility for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.
• Ability to make pre-tax or post-tax (Roth) contributions to our retirement plan (must be 18 years of age to participate).
• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees