PAS Specialist (PAS)
About The Position
The Patient Access Specialist (PAS) gathers and records required information about patients, provides customer services which includes confirming health insurance coverage, determining individual financial obligations, verifying that necessary authorizations for care have been obtained, scheduling physician office appointments, cancer treatment appointments, and ancillary appointments, and assisting patients in an office or practice setting. This position may be responsible for scheduling a high volume of complicated patient procedures and clinic appointments. This position will serve as a liaison and information resources for physicians, nursing support staff, and coworkers, referring physician offices, patients and insurance companies on referral requirements per diagnosis and service This role will be required to answer approximately 20% calls to the clinic, to schedule, transfer, or traige to a clinical team. This role will explain detailed complicated procedures to patients and answer any patient questions or concerns within scope. Works closely with other medicine/surgery clinics for appointment coordination. Works reschedule and wait lists when necessary; Prepare and mail, fax, or email new patient information packets when necessary; Direct patients to appropriate providers for other health care issues; Enter patient information accurately into the electronic medical record when necessary.
Requirements
- Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
- Basic computer keyboarding skills including typing of 30 - 45 wpm
- Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience
Nice To Haves
- HS Diploma or advanced degree preferred
- Experience in a medical and/or oncology office setting
- Knowledge of Epic systems
- Knowledge of OHSU network systems, including Outlook and Microsoft Office products
- Proficient computer skills including word processing
- Extremely high level of attention to detail
- Strong customer service orientation
- Must have excellent verbal and written communication, listening skills and awareness of self
- Demonstrated reliable attendance record
- Demonstrated effectiveness in confrontational customer interactions
- Demonstrated problem solving and negotiation skills in resolving patient concerns, scheduling challenges and managed care related problems
- Demonstrated understanding of managed care
- Demonstrated reliable attendance record
Responsibilities
- Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff)
- Responsible for connecting the patient with the appropriate individual to progress their care in the clinic
- Scheduling and managing of patient access to Oncology services at CHH2
- Checks out clinic, procedure, and infusion appointments. This includes but is not limited to careful review of insurance benefits, demographic information, confirming insurance eligibility, and /or authorization
- Coordinate patient care appointments and managed care as directed by physician and/or nurse staff
- Serves as a liaison and information resource for physicians, and nursing support staff
- Responsible for obtaining, recording, tracking, and verifying referrals and authorizations for the respective outpatient clinic and lab visits when necessary
- Faxing
- Letter queues
- Use right fax to send outgoing fax notification re: referral receipt
- Mail sorting
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
