PAS Specialist III

Aflac, Incorporated

2d•$43,000 - $53,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. Work Designation. Depending on your location within the continental US, this role may be remote. If you live within 50 miles of the Aflac offices located in Columbus, GA, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. If you live more than 50 miles from the Aflac offices located in Columbus, GA, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Knowledge of terminology to perform policy maintenance and accounting
Extensive knowledge of Aflac systems
Knowledge of Aflac’s new business procedures, plan codes, and premiums
Extensive knowledge of Aflac’s products/services
Good teamwork skills
Excellent interpersonal communication, customer service, and telephone customer service skills to effectively interact with Aflac’s customers and associates
Good comprehension, writing, and grammar skills, and strong research, math, and reasoning abilities
Microsoft Excel - Basic
Microsoft Word
High School Diploma or Equivalent
Three years of job-related experience
Or an equivalent combination of education and experience

Responsibilities

Reconciles and services invoices and account payments; identifies discrepancies or account variances and takes the necessary steps to resolve or refer issues to the appropriate team member or department for resolution; ensures that activity, such as information changes, premiums, approvals, correspondence, account reconciliation, etc., is recorded accurately and promptly
Communicates with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes; represents the department as subject matter expert
Provides thorough and accurate responses to customer requests/inquiries; requests information or confirmation of action to be taken; reviews data for accuracy and completeness; enters data while maintaining established service/productivity levels and meeting quality guidelines
Gathers, reviews, and analyzes information to determine if reissue or denial is appropriate in accordance with established guidelines and procedures; completes reissues for newly issued policies to ensure accuracy of coverage/policy and customer satisfaction
Communicates with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes; represents the department as subject matter expert
Performs, under nominal direction, tasks that vary in complexity; relies on experience and judgment to accomplish assigned duties; accomplishes assigned tasks using experience and precedence; serves as a resource to others in the resolution of complex problems and issues; possibly assists with orienting, training, or checking the work of lower level team members
Performs other duties as required

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being