PAS Revenue Cycle Specialist - Relief

Oregon Health & Science University•Portland, OR

10d

About The Position

The purpose of this position is to greet and "arrive" patients presenting to the Emergency department, interview patients to obtain demographic, accident, and financial information in order to facilitate patient care and support front end billing activities. This position supports Oregon Health & Sciences University's mission by providing excellent customer service to every patient, patient families, visitors, and staff who present to any area of the Patient Access Services Department, either in person, via telephone, or over electronic communications.

Requirements

High School diploma or equivalent.
One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and registration and/or billing responsibilities.
Two years of work experience in a high-volume direct public contact, front-line non-healthcare setting position.
Basic computer skills, including word processing and Windows applications.
Basic computer keyboarding skills including typing of minimum 40 wpm with high accuracy.
Demonstrated excellent verbal and written communication skills.
Demonstrated working knowledge around insurances and benefits.
Strong customer service orientation.
Ability to walk and stand for 6-10 hours/day, position is extremely mobile.
Demonstrated effectiveness during extremely confrontational customer interactions in a high stress environment.
Demonstrated advanced PAS user skills or equivalent as well as extensive knowledge of integrated care models.

Nice To Haves

Prior experience in hospital admissions or ED registration.
Minimum six months experience as a registrar at OHSU and demonstrated accuracy rate of 97% or greater.
As a registrar, must be meeting/exceeding all other individual performance standards in a sustained manner.
Thorough knowledge of verifying medical insurance, including worker’s comp and third party liability.
OHSU Registration experience.
Demonstrated efficiency and problem solving in resolving patient concerns.
Strong attention to detail and processes.
Ability to work with a high level of accuracy, speed, multitask, and prioritize in high stress/high volume environments, with little to no direct supervision.
Demonstrated record of reliable attendance, punctuality and proven successful performance at past and present employers.
Demonstrated effective interpersonal skills, which promote cooperation and team work.
Actively seeks conflict resolution between co-workers, seeking assistance, if needed.