Parts & Warranty Strategist

CONTINENTAL LAUNDRY SOLUTIONS INC•Oshkosh, WI

36d

About The Position

As a Parts & Warranty Strategist, you'll be responsible for service parts inventory strategy, sourcing, fulfillment performance, and warranty administration for Continental's commercial and industrial equipment across North America. This role ensures accurate parts data, optimized inventory levels, strong supplier partnerships, and efficient warranty processing while improving the overall ease of parts sourcing for distributors and customers. Responsibilities include: Own the service parts and warranty programs, including inventory strategy, lifecycle management, stocking methodologies, and service-level performance Exercise independent judgement for over sourcing strategy, supplier selection, alternates, pricing structures, and inventory investment within approved financial parameters Direct OEM and aftermarket supplier strategy, including performance management, pricing and warranty recovery negotiations, and risk mitigation Establish, interpret, and enforce parts and warranty policies, approve exceptions, and ensure compliance with company and manufacturer standards Analyze parts demand, warranty trends, cost drivers, and service metrics to identify risks, improvement opportunities, and corrective actions Develop and present executive-level reporting and recommendations regarding parts availability, warranty exposure, margins, and service performance Drive cross-functional resolution of systemic parts and warranty issues and implement sustainable process improvements Serve as escalation authority for complex or high-impact parts and warranty matters involving distributors, OEMs, and internal stakeholders Advance system, e-commerce, and self-service improvements to reduce transactional support volume

Requirements

Associate's degree in procurement, supply chain, technical support, engineering technology, or related area of study; or an equivalent combination of education and relevant experience
2+ years of experience managing service or component parts within a manufacturing, industrial equipment, or technical service environment, including sourcing, supplier coordination, and inventory support
Demonstrated experience identifying mechanical equipment components and analyzing operational data (e.g., demand, inventory, warranty trends) to support sound business decisions
Working knowledge of mechanical, electrical, hydraulic, and pneumatic systems
Ability to interpret exploded parts diagrams, technical drawings, and product documentation
Strong analytical and problem-solving skills with the ability to exercise sound independent judgment
Excellent interpersonal, verbal/written communication, and customer service skills
Detail oriented with strong time management, accuracy, and organizational skills
Ability to work both independently and as part of a team and collaborate with colleagues at all levels
Ability to work effectively under pressure in a fast-paced, deadline-driven work environment
Proficient in MS Office Suite (Word, Excel, Outlook, Teams, PowerPoint)

Nice To Haves

Experience with ERP, CRM, or e-commerce systems

Responsibilities

Own the service parts and warranty programs, including inventory strategy, lifecycle management, stocking methodologies, and service-level performance
Exercise independent judgement for over sourcing strategy, supplier selection, alternates, pricing structures, and inventory investment within approved financial parameters
Direct OEM and aftermarket supplier strategy, including performance management, pricing and warranty recovery negotiations, and risk mitigation
Establish, interpret, and enforce parts and warranty policies, approve exceptions, and ensure compliance with company and manufacturer standards
Analyze parts demand, warranty trends, cost drivers, and service metrics to identify risks, improvement opportunities, and corrective actions
Develop and present executive-level reporting and recommendations regarding parts availability, warranty exposure, margins, and service performance
Drive cross-functional resolution of systemic parts and warranty issues and implement sustainable process improvements
Serve as escalation authority for complex or high-impact parts and warranty matters involving distributors, OEMs, and internal stakeholders
Advance system, e-commerce, and self-service improvements to reduce transactional support volume