Parts Technical Support Specialist
About The Position
We are seeking an engaging Parts Technical Support Specialist who demonstrates strong critical thinking, operational discipline, and an elevated customer-service mindset. In this position, you’ll function as a centralized technical resource, bridging product knowledge with real-time dealer support to drive service continuity and customer satisfaction. You will manage complex inquiries, validate technical documentation, and contribute to a scalable support infrastructure that enables our dealer network to perform at its best. You will work cross-functionally to enable seamless parts identification, technical documentation, and service continuity. We welcome innovative thinking, operational agility, and a proactive mindset—especially in fast-paced scenarios where decisive action drives customer satisfaction.
Requirements
- Ability to read and interpret supplier drawings and build of materials (BOMs).
- Knowledge and/or experience with ISO Draw, Adobe Illustrator and True View Drawing (CAD Viewer).
- Capable of analyzing issues independently, exercising strong decision-making skills, and identifying creative paths to resolution.
Nice To Haves
- Experience with Microsoft Office suite, SAP and ServiceNow.
- 3 + years of experience in a Customer facing Technical Support role.
Responsibilities
- Deliver high-quality technical support to our dealer network by responding to daily inquiries through phone, email, and online channels.
- Serve as the primary contact for part identification, troubleshooting guidance, and catalog-related information.
- Maintain and update parts catalog content and supporting materials to ensure accuracy and ease of use.
- Collaborate with internal teams to resolve quality, logistics, and part-related concerns from initial intake through final resolution.
- Champion continuous improvement by identifying process gaps, enhancing documentation, and driving efficiency in service workflows.
- Provide expertise for navigating technical drawings, parts references, and historical model information to support both current and legacy equipment needs.
Benefits
- Competitive Salary
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
